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• Avoid Moisture - Keep your jewelry dry. Remove it before swimming, bathing, or exercising, as moisture and sweat can cause tarnishing and discoloration.
• Avoid Chemicals - Protect your jewelry from exposure to chemicals found in lotions, perfumes, hair products, and cleaning agents. These can damage the gold plating and the sterling silver underneath.
• Gentle Cleaning - Clean your jewelry gently using a soft, lint-free cloth. You can lightly dampen the cloth with water if necessary, but avoid using abrasive materials or cleaners.
• Storage - Store your jewelry in a dry, cool place. Use a soft pouch or a jewelry box with a fabric lining to prevent scratches and minimize exposure to air, which can cause tarnishing.
• Wear with Care - Put on your gold-plated jewelry after applying makeup, perfume, and hair products to minimize contact with these substances. Remove jewelry before engaging in activities that could cause scratches or damage.

At Ash Mollie Studio, each order is carefully prepared and packaged with attention to detail.

Processing Time Orders are typically processed within 2–15 business days after payment is received, excluding weekends and holidays. During peak seasons, new collection launches, or promotional periods, processing times may take slightly longer. Once your order has been shipped, you will receive a confirmation email with tracking information, if available.

Shipping Rates & Delivery Shipping rates are calculated at checkout based on your location and selected shipping method. We currently offer: Canada Shipping Estimated delivery: 3–10 business days after dispatch United States Shipping Estimated delivery: 3–12 business days after dispatch International Shipping Estimated delivery: 7–25 business days after dispatch Please note that delivery times are estimates and may vary depending on the destination, courier delays, customs processing, or seasonal volume.

Free Shipping We offer free worldwide shipping on orders over $100 USD. The discount will be automatically applied at checkout when your order qualifies. Customs, Duties & Taxes International orders may be subject to customs duties, import taxes, or additional fees upon arrival in the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. Ash Mollie Studio is not responsible for delays caused by customs. Order Tracking Once your order has shipped, you will receive a shipping confirmation email with tracking details, if tracking is available for your selected shipping method. Please allow up to 48 hours for tracking information to update.